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Frequently Asked Questions

Below tabs hopefully will answer your questions!

Shopping and Payment

Is it necessary to have an account to shop on Martenzo?

Yes, it’s necessary to log into your Martenzo account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security. You’ll have access to a personalised shopping experience including recommendations and quicker check-out.

How to place an order

There are various ways to search for an item on Martenzo,

Once you’ve chosen your item, select the size or color you need in the drop down menu on the product page. Click on “ADD TO CART” to add the item to your shopping cart. Once you have finished shopping, go to your shopping cart and click on “proceed to checkout”. We’ll guide you through the four stages of the ordering.

If you are not logged in, you will be asked to log in with your email address and password. If you do not have a customer account, you will be asked to create one.

Check your order summary then click on “CHECKOUT”, check your delivery address. Choose your payment method, shipping method and click on the “PLACE MY ORDER”

Enter your payment information. The order has now been registered. You will see a page showing your order and payment details.We send a confirmation email to you as soon as your order is placed – this should arrive within a few minutes. The order has now been registered. You will see a page showing your order and payment details. We send a confirmation email to you as soon as your order is placed – this should arrive within a few minutes

How can i pay the orders?

You can pay at door with cash or credit card. Also online payment option is available.

Can I cancel or amend my order?

If your order hasn’t yet been dispatched, you can cancel or amend your order with the help of our live support service.

Delivery and Return*

Where do you deliver to?

Our delivery service includes:

- Famagusta (Gazimağusa)
- Iskele (İskele)
- Nicosia (Lefkoşa)
- Kyrenia(Girne)
- Morfou(Güzelyurt)
- Lefke(Lefke)
How much does delivery cost and how long does it take?*

Most orders are shipped from the seller within 1-2 days but every seller has their own policy that may have exceptions based on location. See the seller’s policy on the product page for full details.

For any one order which contains multiple products and two different delivery services, you will receive two separate parcels upon delivery and it will have different delivery cost.

Many of our sellers have free shipping options, and only charge shipping on larger items that require special delivery. See the seller’s policy on the product page for full details.*

What should I do if I recieve a demaged or wrong product?

Please contact with our live support, we will help you.

What if my order does not arrive?

We ask if you could patiently wait up to 1 days after the estimated delivery date to receive your order in case of a delay.
We will do our best to get your order to you as fast as we can.

If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.

What is the returns policy?

Check Seller Policy: Find the seller’s return policy on the product page and make sure the item can be returned and check if they charge re-stocking fees.

If you need further details, please contact with our live support.

About Us

Martenzo.com is the newest online shopping platform in the North Cyprus.

We created Martenzo Marketplace in 2022 to offer you a huge assortment, Our Marketplace is like a virtual shopping mall that allows sellers to offer their products.

It’s a mallternative! Why do you want to shop from one store to another in search of the your requests when you can find it on the Internet in a single click? For those of you with erratic working hours, Martenzo is your best bet. Shop in your phone, at night or in the wee hours of the morning. This e-commerce never shuts down.

Contact Us

Contact us through social media platforms

or

+90 539 119 3696 (Whatsapp)